Netflix – Changing Lives

Thanks to Ben McConnell at CustomerEvangelists for pointing out this story from the New York Times.

I love Netflix. My wife and daughters love Netflix. We watch the mailbox for those red envelopes.

William Grimes’ best observation is how the flat-fee service allows us to take more risk in our movie watching.

It’s a hot brand.

Church of the Customer: How a business is changing cultural lives

Leave a Reply

Your email address will not be published. Required fields are marked *