Category Archives: Rants/Raves

Seminar Heckler

It was the same guy, over and over.

We should have expected it when he announced during introductions that he didn’t want to be at the seminar but was attending as a favor to his radio rep. He all but told us that he fully intended to make someone pay for his inconvenience. As the 2 days unfolded, he showed us his cards.

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His preference is to be a heavy-handed marketer…one of those in-your-face type of advertisers. As I encouraged people to put their web visitors in control of playing video and audio, he argued with me that he believes it’s more “engaging” to have audio and video set to auto-play when a visitor arrives.

As Tom Wanek illustrated one of his Currencies that Buy Credibility with a case study on Yvon Chouinard and Patagonia, Mr. Heckler argued that only someone who is “already rich” could possibly have the guts to draw a line in the sand and stand up for a principle.

A good debate can be stimulating. I’m all for arguing the fine points, or even the not-so-fine points over a glass of red or a couple of beers.

Why am I even bringing this up?

Because it illustrates the point of being clear on the defining characteristics of your business. This guy was clearly at the wrong type of seminar for his tastes. In fact, his tastes are about 15 years out of date for the times.

Today, it is more important to say something powerful in your ads instead of saying something powerfully. You do see the difference don’t you? A powerful message reflects key benefits of your product or service, your policies and philosophies. Delivering a message powerfully, just means using some annoying, intrusive means of delivering it in the hope that people will notice.

Nice Try Samuel Adams

"Beer is banned in 13 states!" scream the press releases.

(AP Photo/Charles Krupa) Samuel Adams recently uncorked this year's version of its biennial Utopias beer with lots of hype about the 27% alcohol content that exceeds the legal limit in 13 states.

Wow. You'd think people would be up in arms. You'd expect lawsuits, protesters, speeches from the pulpit, yet I haven't been able to find much negative news about this evil brew.

It turns out that it's not really a beer at all. Technically, yes it is beer. Functionally, not even close. What they've really done is make a sipping cognac out of beer. At $150 a bottle, even the Mothers Against Drunk Driving doesn't have a problem with Utopias, and they are quoted as such in the original press coverage.

In chapter 8 of Tom Wanek's new book, "Currencies That Buy Credibility," he talks about risking your reputation and prestige to buy credibility. In essence, you do something that will cause some of your customers to be repelled while others embrace your brand more tightly than ever.

In the case of the Utopias press, it's a surface-level ploy to seem cutting edge and risky. They want you to be shocked that this is a beer that has been "banned" in 13 states. You should be outraged that it costs $150 a bottle at retail. Yet, when you dig a little deeper…or just blow the marketing dust off the label…you find out that this just doesn't live up to the hype. It's just another bottle of expensive sipping hooch for connoisseurs.

So, how could Samuel Adams ACTUALLY risk reputation and prestige?

They'd have to do something that would actually enrage the MADD crowd. They could put out a beer that's both strong, cheap and easy to guzzle…something that would attract the high school drinker as well as the street bum. They need a beer that would get them written up in BumWine.com for the hallucinatory side-effects of the dangerous secret ingredients.

Give that one a try, Sam.

Will You Be Transparent?

Driving home from running a few errands, my eye caught a used Chrysler Crossfire sitting on the lot of my local Chrysler dealer. Painted on the windshield was "'05 42,000 miles."  I looped back around to see if there was a price. I'm not really in the market, but I've like the Crossfire ever since I had the chance to chase one around a track a few years ago. I was curious about the price.

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No price marked on the car. (Down the road, at a local used car lot, the prices are all handwritten on the windows.)

I get it. The dealer wants me to call them, to ask for the price, so we can have a conversation. Problem is, I don't want to have a conversation. I live in a small town. Experience has taught me that I'll start getting phone calls from them every few weeks, or until they see me driving a different car. I'm simply not interested in playing this game.

What do you think? Would the dealership be better off putting the price on the car? I can find prices on eBay easy enough. Why not just be transparent?