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Is it "too much there there" or "no there there"?

You're absolutely right. It seems like the classical Michael E. Porter effect of being "stuck in the middle".
Even when his theory was already proven wrong for couple of times, specially in brand management it still finds its best friend.

Being one thing AND also the other (maybe even a third thing) - know I remember thsi post from Jennifer Rice about focusing in the message - the customer doesn't understand anymore, what the whole thing stands for. Therefore he/she will choose something else, something simplier and more secure.

Like a lot of people are discussing now about which half of the brain makes the decision (or what ever), in this case it means, that for not being clear, you make the customer uncomfortable which leads more than everything else to bad/swammy feelings which leads again to a negative decision.

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